Frequently Asked Questions
What exactly is Smart Steps?
Smart Steps is one-on-one tech help for real people and small businesses.
We help with SEO, websites, online presence, device setup, digital organization, scam awareness, and general “why is this not working?” tech problems — without jargon, pressure, or upsells.
Think of us as your personal tech guide, not an agency and not Geek Squad.
Is this only for businesses?
Nope. We work with:
- Small business owners who want more visibility, better SEO, and a clean online setup
- Seniors & non-techy adults who want help with devices, email, scams, and everyday tech
- People who are tired of being talked down to
If tech feels confusing or overwhelming, you’re in the right place.
How is this different from hiring an agency or freelancer?
Agencies:
- Lock you into contracts
- Talk in buzzwords
- Charge thousands before explaining anything
Smart Steps:
- Works with you, not over your head
- Explains what’s happening and why
- Charges transparently
- Focuses on practical progress, not fluff
You’ll actually understand your tech when we’re done.
Do I need to already have a website or business set up?
Not at all.
We help people at every stage, including:
- “I have an idea but nothing set up”
- “I have a website but it’s a mess”
- “I show up on Google… but not well”
- “I don’t even know what I should be doing”
No judgment. No shame. Just clear next steps.
I’m bad with technology. Is this going to be overwhelming?
No — that’s literally why Smart Steps exists.
We move at your pace, explain things in plain English, and never make you feel stupid for asking questions. If something doesn’t click, we explain it a different way. And a different way again if needed.
You’re not “bad at tech.” You just haven’t had patient help.
Can you help with SEO even if I don’t understand it?
Yes — and we don’t expect you to understand it upfront.
We handle:
- Local SEO setup
- Google visibility
- Website structure & content guidance
- “Why am I not showing up?” problems
We also explain what actually matters vs. what’s a waste of time, so you don’t get sold nonsense later.
Is this remote or in person?
Both, depending on what you need.
Many sessions are remote (screen sharing, walkthroughs, step-by-step guidance). In-person help may be available locally for device setup or hands-on support.
If you can use a phone, we can help you.
How is pricing structured?
No surprise fees. No contracts.
Pricing is:
- Clear
- Fair
- Based on the help you actually need
We’ll always tell you what we recommend, why, and what it will cost before moving forward.
What if I’ve been scammed or I’m worried about getting scammed?
You’re not alone — and you’re not dumb.
We help with:
- Spotting scams
- Securing accounts
- Cleaning up digital messes
- Setting up safer systems going forward
And we do it calmly, without judgment or panic.
Who is Smart Steps NOT for?
Smart Steps is not for:
- People looking for the cheapest possible option
- Businesses that want a faceless agency and zero involvement
- Anyone who expects “overnight SEO magic”
- People unwilling to learn or participate at all
We work best with people who want clarity, honesty, and real progress.
What’s the first step?
Simple.
Reach out, tell us what’s frustrating you, and we’ll help you figure out:
- What actually matters
- What can wait
- What to do next
No pressure. No tech-speak. Just smart steps forward.
